Welcome to MyStyleSutra’s Refund and Returns Policy. We strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns process. Please read the following policy guidelines to understand our procedures for refunds and returns:
15-Day Free Returns Policy
We offer a 15-day free returns policy from the date of delivery on eligible items. If you are not completely satisfied with your purchase, you may return the item(s) within 15 days for a full refund or exchange.
15-Day Free Exchange Policy
We also offer a 15-day free exchange policy from the date of purchase. Just mail us at support@mystylesutra.com with the images of the product your require and we will do the next.
Eligibility Criteria for Returns
To be eligible for a return, the following conditions must be met:
- The item must be in its original packaging and in the same condition as it was received.
- The item must be unused, unworn, and free from any signs of damage or alteration.
- All tags, labels, and accessories must be intact and included with the returned item.
- The return request must be initiated within 15 days of receiving the order.
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [support@mystylesutra.com] within 15 days of receiving your order to request a return authorization.
- Provide your order number, the reason for the return, and any relevant details about the item(s) you wish to return.
- Our customer service team will provide you with a return authorization number and instructions on how to proceed with the return.
Free Pickup Service
For your convenience, we offer free pickup service for eligible returns. Once your return request is approved, we will arrange for the pickup of the item(s) from your specified address at no additional cost to you.
Refund Process
Upon receiving the returned item(s) and verifying that they meet our return eligibility criteria, we will process your refund within [7 working] days. Refunds will be issued to the original payment method used for the purchase. In case of Cash on Delivery, the returns would be made in bank account. We will get in touch with you for your bank details.
Exclusions
Please note that on sunglasses, where the discount is more than 40%, there would be no refund. We will be either exchanging your sunglasses to a new one or issuing you a store credit, whichever works best for you.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at [support@mystylesutra.com]. Our customer service team will be happy to assist you.
Thank you for shopping with MyStyleSutra!
Last Updated: 09/04/2024
