Mystylesutra Warranty & Return Policy
We take a lot of pride in our sunglasses, from manufacturing to shipping, we try to deliver the best we can. We also don’t reduce our manufacturing costs and bring you the best quality. We only sell you what we can wear and hence if you find a problem in your MSS sunglasses, we will make it right as quickly, cheaply and painlessly possible.
- Because we are confident about our Sunglasses, we do not shy away from giving a 1 year warranty on them.
- We cover your sunglasses against De-coloration of Frame & Lens and patch formation On Lenses. If you happen to encounter any of the above issues please mail us at firstname.lastname@example.org
- Your Sunglasses may get patch formation if they are unused and kept on a shelf for months without the case. In case you are not using your MSS Sunglasses for any reason, we urge you to keep them safe within the case.
- Patch formation that happens due to settlement of dust on the lens and frame will not be covered in the warranty!
- For more on warranty please go through our Disclaimer / Terms & Conditions page on the website.
Return & Exchange
- In case you are not satisfied with your MSS sunglasses, you can return them to us or exchange them within 15 days in an unused, resellable condition. Please drop us a mail on email@example.com and we will let you know the process. No questions asked.
- In case the sunglasses reach us in a damaged condition, for example with scratches, broken parts etc then the return will not be accepted. The final decision on disputed returns shall lie with the management.
- You will have to bear the shipping charges in case your Pincode / address is at a non pick-able location, otherwise the entire process is cost free. We use the services of E-com express for all reverse pickups. In case of an exchange we will send you your new Sunglasses at no additional cost. For refunds we generally take up-to 15 days and use NEFT.
- In case you ship us, damaged, scratched or broken sunglasses, we will be returning them back to you and shall not be processing refunds or exchange.
- We also require a scanned copy / picture of the bill during return / exchange process. Please make sure you keep it safe or click a picture of your bill when your MSS Sunglasses first arrive.
- For international orders, we’ll refund your order if you cover the return shipping cost within the same 30-day window. Unfortunately, we can’t offer return shipping at this point of time. We shall be processing the payment through Western Union on that day’s currency conversion rate.
- If you were GIFTED your MSS Sunglasses and would like to exchange them, please write us a mail explaining which pair you would like in return, your e-mail and return address. The person who gifted your Sunglasses to you will never know, we promise.